As the manager of application support in a corporation in the financial sector (lending), I find myself tracking a thousand little things. I'm coming to realize that this job is really all about juggling. I hope I won't drop anything too important.
I was given a rather interesting project to do with something called IT Systems Management (ITSM). Basically, that just means using software tools to monitor and automate the management of IT systems. It looks like our tool of choice will be from HP. In particular, we are looking to start with OpenView Internet Services (OVIS), and OpenView Transaction Analyzer (OVTA).
OVIS is a great application and will definitely help. I haven't had much of a chance to see OVTA yet, but that will complement OVIS. That's because OVIS is good at looking at your application from an end-user's perspective by generating synthetic transactions and recording the performance of your systems. OVTA is more used to do deep diagnostics and troubleshooting.
I'll post more on those tools later.
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